Refund policy

Return and refund policy

Damaged products

We take care to pack every order safely. If your product arrives damaged, please let us know within 3 days of delivery.

How to report a damaged product:

1. WhatsApp us on +233 55 252 1493 within 3 days of delivery.
2. Share your order number and a clear photo and video of the damaged product and packaging.
3. Return the damaged product to us for verification. We will advise you on how to return it.

Once we have verified the damage, we will send you a replacement of the same product.

• Damage reported more than 3 days after delivery cannot be accepted.
• Products must be returned to us for verification before a replacement is sent.

Change of mind

For hygiene and safety reasons, we do not accept returns, exchanges or refunds for change of mind. This includes products that have been opened, used or had their seal broken, and cases where a product did not suit your preference.

Not sure which product is right for you?

We're happy to help before you order. WhatsApp us on +233 55 252 1493 and we'll recommend the right product or kit for your skin. If you react to a product, stop using it and contact us, or book a consultation at our clinic.

Questions? Contact us at healthyskinandhairclinic@gmail.com or on WhatsApp.